Support Analyst I

Role Overview

The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions.

What You Will Do

Provide technical assistance with product software, answer client questions, guide customers on product capabilities and best practices, and report internally on feature requests and customer stories.

Why It Might Be a Fit

We're looking for a candidate with a customer focus, strong communication skills, and experience in customer service or technical support. You should be able to thrive in a dynamic environment and be adaptable in different technical situations.

Requirements

• Bachelor’s degree or relevant work experience
• Professional communication skills
• Previous experience in customer service, technical support experience preferred
• Customer focus and a passion for support
• Strong organization and time management skills
• Ability to thrive in dynamic environments
• Adept in conflict resolution and problem solving
• Adaptability in different technical situations
• Highly analytical and organized
• Proficient with Salesforce
• Technical aptitude
• Open to schedule adjustments
• Property management or Real Estate experience is a plus

Benefits

• Flexible work environment
• Opportunities for growth and development
• Diverse and inclusive workplace
• Competitive compensation and benefits
• Professional development opportunities
• Employee resource groups
• Tailored resources for employee success