Application Support Analyst

Role Overview

As a Support Analyst with the MRI Software Client Support team, you will analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. You will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.

What You Will Do

Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels, identifies, assesses and resolves all new and existing concerns, monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.

Why It Might Be a Fit

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy, such as office breakfasts, quarterly lunches and virtual social events. We value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.

Requirements

• SQL Knowledge would be beneficial.
• Salesforce or equivalent CRM experience a bonus.
• Problem-solving mind-set
• Ability to manage multiple tasks at the same time (Time management skills)
• Bachelor’s degree or equivalent work experience
• Customer focus and a passion for support
• Creative and curious troubleshooter
• Aptitude for technology
• Professional communication skills

Benefits

• Medical Aid Scheme
• Personal Pension plan
• Parental Leave benefit
• 25 days of annual leave plus public Holidays
• 16 hours of "Flex Time Off"
• Tuition Reimbursement Schemes
• Flexibility of working from anywhere in the world for two weeks out of the year