Customer Operations Lead
SouthCambridge, Massachusetts, United States
Posted December 26, 2025
Full Time
About the Company
South is a globally distributed digital architecture studio that specializes in designing high‑performance websites, mobile apps, and digital products. The company focuses on ideation, innovation, and rethinking existing processes to deliver meaningful improvements that increase efficiency, automate workflows, and drive revenue growth for clients. Its service portfolio spans creative branding, research & analytics, UI/UX, product development, e‑commerce strategy, content strategy, and digital optimization. South’s distinctive advantage lies in its top‑heavy team of senior experts who combine deep technical expertise with a collaborative, distributed approach to solve complex challenges for diverse industries.
Job Description
Our client is looking for a Customer Operations Lead to own day-to-day customer support and billing operations for a healthcare marketplace that connects nurse practitioners and physician assistants with collaborating physicians.
Requirements
- 2+ years of experience in customer operations, customer support, or business operations
- Strong written and spoken English
- Prior experience with Stripe, subscriptions, or SaaS billing workflows
- High attention to detail with a zero-tolerance mindset for billing errors
- Strong problem-solving skills and ability to reason through ambiguous situations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
