The IT Administrator ensures the seamless operation of our IT infrastructure, managing IT resources and supporting the team in resolving IT issues efficiently and effectively. The role involves determining best practices, conducting audits, and making recommendations for the organization.
Requirements
- Manage and support the IT Support team, ensuring efficient and effective resolution of IT issues
- Oversee the maintenance and administration of IT resources, including hardware, software, insurance-specific applications, and network systems
- Design, develop, modify, adapt and implement short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement
- Implement resource and policy formation in functional areas of responsibility
- Manage relationships with multiple audiences including business and IT partners up to the Director
- Provide input to the annual budget, ensuring that performance objectives are met at the lowest cost
- Continually monitor expenses throughout the year and revises expectations as needed
- Directly manage insurance carrier portals, ensuring secure and efficient user access
- Collaborate with the agency management team to develop and implement long-term IT strategies and plans
- Ensure compliance with IT policies and procedures and maintain up-to-date documentation
- Monitor and manage IT budgets, including procurement of IT equipment and services
- Stay current with emerging technologies and industry trends to ensure the agency's IT infrastructure remains robust and innovative
- Oversee the implementation and management of enterprise-wide Cyber Security along with annual Cyber Security Audits to determine compliance with all associated regulatory agencies
- Directly manage Managed Service Provider relationship and direct appropriate resources to accomplish long-term IT strategies
- Provide direct supervision and leadership of IT staff, including hiring, training, scheduling, performance reviews, staff development, and workplace oversight
- Keep abreast of emerging trends, disciplines and technologies
- Performs other duties as assigned
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short-term disability insurance
- 401K with employer matching
- PTO
- Paid holidays
