Customer Success Manager

The Customer Success Manager helps Spacewell customers realize measurable value from our Workplace, Energy, Asset, and Maintenance solutions, driving retention, expansion, and advocacy across our full portfolio.

Requirements

• At least 2–4 years of experience in Customer Success or account management in a B2B SaaS environment, ideally in PropTech, facility management, energy management, or building operations.
• Proven track record in driving retention and expansion, with concrete examples of reducing churn, increasing product adoption, or growing ARR within existing accounts.
• Strong consultative skills: you can translate data, dashboards, and workflows into clear business value for operational leaders, finance, and C‐level stakeholders.
• Familiarity with or strong interest in working with the SPICED framework and other modern, customer centric methodologies, using them to structure discovery, success planning, and internal handovers.
• Comfortable working with CRM and customer success tools, tracking health scores and capturing SPICED fields to support forecasting and risk management.
• Excellent communication skills in Dutch and English; you can explain complex topics in a clear, concise way and facilitate workshops or QBRs with confidence.
• A customer‐centric, curious, and proactive mindset, with a can‐do attitude and the ability to work both autonomously and closely with cross‐functional teams.