Rider Care Specialist
Specialized Bicycle ComponentsSelangor, Malaysia
Posted September 1, 2025
Full Time
About the Company
Specialized is the global leader in the design and manufacturing of high performing technologically advanced bicycles, components and cycling apparel for world champion riders and cycling enthusiasts.
Job Description
The Rider Care Specialist will be the point-of-contact product technical expert responsible for placing and keeping customers on our bikes and equipment, as well as maintaining our high level of customer satisfaction. Utilizing proprietary Specialized networks and systems, you will be providing informed product knowledge and guidance to both B2B and B2C customers.
Requirements
- Customer Service experience is a must; bicycle industry experience in any capacity will be advantageous
- A keen and holistic interest in understanding the bicycle industry
- An ability to converse with customers professionally and in-line with our communications SOP
- A willingness to learn, understand and utilize our systems to be able to execute processes swiftly and accurately
- Minimally bilingual with excellent written and spoken English and proficiency in either Bahasa Malaysia, Bahasa Indonesia, Mandarin or Thai is a must.