Intermediate ITSM Tool Specialist

We are looking for an Intermediate ITSM Tool Specialist to configure, tailor, and administer IT Service Management (ITSM) tools to meet the needs of various ITSM processes. The ideal candidate will have a minimum of 6 years of IT professional experience and 5 years of experience in medium to large scale implementations of ITSM tools.

Requirements

• Configure, tailor, and administer IT Service Management (ITSM) tools
• Provide in-depth technical planning, designing, and administering of the ITSM suite of applications
• Migrate, Test, identify and correct defects
• Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
• Provide leadership in recommendations based on best practices and experience in service management
• Understanding of interactions and dependencies across IT systems