Customer Support BKYC (m/w/d)
SPENDIT AGMunich, Bavaria, Germany
Posted March 20, 2026
Full Time
About the Company
Spendit AG is a leading provider of digital employee benefits based in Munich. Offering a wide range of HR-tech products, Spendit helps companies offer flexible, valuable benefits to employees through its user-friendly spendit | Portal and myBenefits App. Key offerings include the SpenditCard for tax-optimized extras, Lunchit for free daily meals, Wellbeing for fitness and mental health programs, Mobility for subsidized commuting, bKV for comprehensive health coverage, and Deals for exclusive discounts. With over 8,000 clients including major corporations like Lufthansa CityLine and Vodafone, Spendit distinguishes itself by its diverse range of benefits and easy digital management.
Job Description
We are looking for an engaged employee (m/w/d) for the Customer Support BKYC department. If you have a passion for excellent customer service, have excellent communication skills in German and English, and enjoy working in a varied environment, this position is the perfect opportunity for you.
Requirements
- Experience in structured case management and in handling complex customer inquiries.
- Ability to coordinate multiple tasks in parallel and set priorities.
- Experience in working with ticketing or CRM systems (e.g. Salesforce or comparable).
- Ability to critically review processes and identify potential for improvement.
- Understanding of SLA-based working and compliance with regulatory deadlines.
- High responsibility in handling sensitive data.
- Ability to communicate calmly and solution-oriented even in complex or regulatorily sensitive situations.
- Proactive working style and ownership for your cases.
- Experience in the B2B customer environment is an advantage.
Benefits
- Daily food allowance
- Salary extras via SpenditCard
- Discounted Germany ticket
