Lead Representative Employee Service Center

The Lead Representative Employee Service Center will contribute to consistent, high-quality service delivery and support and manage a team of Employee Service Center Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations.

Requirements

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance