Customer Onboarding Specialist
SPINSChicago, Illinois, United States • United States
Posted March 11, 2026
65000 - 70000 USD
Full Time
About the Company
SPINS is a leader in recognizing the transformative power of data in retail, offering cutting-edge tools to attract attention from the Health & Wellness industry.
Job Description
We are seeking a dynamic and client-focused Customer Onboarding Specialist to educate and empower customers to fully realize the value of their investment in SPINS solutions. This role will primarily support new clients and clients developing foundational skillsets, guiding them through onboarding and early-stage adoption with a high-touch, white-glove experience.
Requirements
- 2–5+ years of experience in data solutions, CPG insights, consumer analytics, eCommerce analytics, customer success, or client-facing training roles
- Strong knowledge of CPG datasets, consumer/behavioral data, or eCommerce performance metrics (experience in one or more required)
- Proven experience developing and delivering training programs in both small-group and large-scale formats
- Demonstrated ability to translate complex data concepts into clear, practical insights for non-technical audiences
- Prior experience using Customer Success Platform (PlanHat, Gainsight, ChurnZero)
Benefits
- Paid time to volunteer with an organization of their choice
- Charitable donations are matched
