Customer Support Specialist

SPINS is a leader in recognizing the transformative power of data in retail, offering cutting-edge tools to attract attention from the Health & Wellness industry. As a Customer Support Specialist, you'll be a strategic partner to CPG brands, combining deep product knowledge with analytical thinking and creative problem-solving.

Requirements

• 1-3 years in a client-facing analytical or support role
• Critical thinking skills: Question assumptions, dig into root causes, consider multiple approaches before acting
• Independent problem-solver: Comfortable navigating ambiguity and making decisions without constant oversight
• Complex topic comprehension: Quickly understand technical concepts, data relationships, and system interactions
• CPG/data fluency: Familiarity with how consumer brands use data (sales trends, market share, distribution) or eagerness to learn rapidly
• Strong communication skills—explain technical concepts clearly to analysts and executives
• Advanced Excel; comfortable learning new software platforms quickly

Benefits

• Paid Time Off
• 401k Matching