Business Analyst, Operations Performance (Network)

Spring Health is a mental healthcare company that is revolutionizing mental healthcare by removing every barrier that prevents people from getting the help they need. They are looking for a Business Analyst, Operations Performance to help drive operational excellence and measurable quality improvement across the Provider Operations department.

Requirements

• Develop and maintain scalable quality monitoring frameworks for the Provider Operations department
• Translate quality data into actionable insights
• Partner with Provider Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives
• Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management
• Leverage AI thoughtfully to accelerate quality workflows
• Own Provider Operations quality measurement and reporting
• Support ad hoc analyses and special projects

Benefits

• Health, Dental, Vision benefits
• Employer-sponsored 401(k) match
• Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave
• Access to Noom, a weight management program
• Access to fertility care support through Carrot
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• 200 per year donation matching to support your favorite causes