Senior Director, Customer Success Strategy
Spring HealthNew York, New York, United States
Posted December 31, 2025
184000 - 230000 USD year
Full Time
About the Company
Spring Health is a leading provider of mental health services, partnering with over 450 companies to deliver best-in-class outcomes for their employees globally.
Job Description
We're seeking a Senior Director of Customer Success Strategy to architect and continuously refine the strategy, processes, and insights that power Customer Success at scale.
Requirements
- 8+ years in Customer Success, CS Operations, RevOps, or related GTM functions in B2B SaaS; healthcare experience a plus.
- 5+ years administering or owning Gainsight (or similar CS platform) at scale.
- Proven track record designing and rolling out strategic customer health models, lifecycle processes, and executive sponsor/reference programs.
Benefits
- Health, Dental, Vision benefits
- Employer sponsored 401(k) match of up to 2%
- Competitive paid time off policies
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
- Access to Noom, a weight management program
- Access to fertility care support through Carrot
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year
- $200 per year donation matching to support your favorite causes