Principal Customer Success Manager

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They are looking for a Principal Customer Success Manager to join their team to manage their largest payer customer.

Requirements

• 10-15 years of experience in account management/customer success/healthcare management
• Extensive experience managing and expanding relationships with national and regional health plans
• Proven ability to influence executives and key business stakeholders
• Exceptional project management skills and organization
• Outstanding communication skills with a thoughtful and collaborative approach to relationships

Benefits

• Health, Dental, Vision benefits
• Employer sponsored 401(k) match
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes