Strategic Customer Success Manager
Spring HealthUnited States
Posted October 22, 2025
132000 - 165000 USD year
Full Time
About the Company
Spring Health™ is a leading provider of comprehensive behavioral health solutions for employers. Utilizing proprietary assessment and machine-learning technology, Spring Health offers personalized care plans that include digital exercises, EAP services, therapy, and medication. The company's innovative approach, combined with seamless member experiences and expert Care Navigators, makes it the most holistic solution for modern, people-first employers seeking to enhance employee mental wellbeing.
Job Description
Spring Health is seeking a Strategic Customer Success Manager to build and manage relationships with Fortune 500 and startup clients, overseeing their customer lifecycle. The role focuses on ensuring customer satisfaction, retention, and revenue growth by aligning solutions with customer goals. This is a full-time, remote position reporting to the Director of Strategic Account Management.
Requirements
- Serve as a product expert and advocate for mental health.
- Own forecasting projections.
- Develop and manage the entire customer lifecycle.
- Collaborate cross-functionally.
- Utilize data to drive results.
Benefits
- Health, Dental, Vision benefits
- 401(k) match
- Employee sponsored 401(k)
- Parental leave
- Professional Development Reimbursement
- Donation matching
