Lead - Managed Services Consultant
SprinklrBengaluru, Karnataka, India • Gurgaon, Haryana, India
Posted October 28, 2025
Full Time
About the Company
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description
As a Lead - Managed Services Consultant at Sprinklr, you will be responsible for ensuring customers derive maximum value from the platform, leading to retention and business expansion. You will identify, comprehend, and articulate customer requirements, developing end-to-end solutions to business challenges.
Requirements
- 8+ years of experience in managed services or technology consulting
- Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management
- Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots, and integrating CCaaS with third-party applications
- Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies
- Understanding of cloud architecture, VoIP, SIP, and telephony
- Hands-on experience with system configuration, troubleshooting, and performance optimization
- Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams
Benefits
- Comprehensive suite of benefits designed to help each member of our team thrive
- Paid time off to recharge and spend time with loved ones
- Voluntary healthcare coverage in countries where applicable
- Open Mentoring Program to create meaningful connections that support growth and amplify our focus
- Range of comprehensive health plans, leading well-being programs, and financial protection for you and your family