Sr. Managed Services Consultant (AMER shift)

Sprinklr is seeking a Sr. Managed Services Consultant to join their team in Gurgaon, India. The successful candidate will be responsible for driving product retention, consumption, adoption, and growth across a global portfolio of customers. The role involves ensuring every customer derives the most value possible from the platform, identifying customer requirements, and developing end-to-end solutions to address business challenges.

Requirements

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion
• Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges
• Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits, and value propositions
• Analyze and elevate customer's consumption of contract, adoption of the product, and generation of upsell or cross-sell

Benefits

• Voluntary healthcare coverage
• Paid time off
• Mentoring Program