Managed Services Consultant

Sprinklr is seeking a Managed Services Consultant to optimize the configuration of on-boarded clients, work directly with customers, and lead Managed Services engagements for priority accounts.

Requirements

• Manage and optimize configuration of on-boarded Sprinklr clients
• Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform
• Lead Managed Services engagements for priority accounts
• Proactively identify, document and deliver in-platform solutions to new and existing client use cases
• Seek optimisation opportunities and design and configure the appropriate solution
• Maintain platform relevance according to on-going changes and business needs
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
• Provide oversight on any additional enablement of the software deployment
• Assist the Sales and Success Teams in providing insight to client health and working to win new business and/or grow existing accounts

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive
• Voluntary healthcare coverage
• Paid time off to recharge and spend time with loved ones
• Open Mentoring Program to create meaningful connections that support growth and amplify our focus