Sr. Implementation Consultant - CCAAS (AMER shift)

Sprinklr is seeking a Sr. Implementation Consultant to lead strategic implementation initiatives and ensure customers receive exceptional onboarding and platform value.

Requirements

• 5+ years of experience in deploying Voice and Non-Voice Contact Center applications
• Proven track record in leading complex implementation projects
• Deep understanding of voice technologies, protocols, and contact center infrastructure
• Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools
• Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms
• Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus
• Strong leadership, mentoring, and client-facing communication skills
• Ability to manage multiple complex projects in a fast-paced, dynamic environment
• Business proficiency in Korean and English is mandatory

Benefits

• Paid time off
• Voluntary healthcare coverage in countries where applicable
• Mentoring Program to create meaningful connections and support growth