Client Service Supervisor

The Client Services Supervisor is responsible for overseeing daily print and mailroom operations at Moody's while ensuring service excellence, operational efficiency, and strong client partnership.

Requirements

• Serve as the primary onsite lead for Print & Mail Services operations.
• Supervise and coordinate daily mailroom and print production activities.
• Ensure accurate logging and tracking of courier deliveries and outbound shipments.
• Monitor print queue, production timelines, and service level adherence.
• Review job orders to confirm specifications and production timelines.
• Ensure high-quality production of black-and-white and color print jobs.
• Maintain print equipment in optimal working condition.
• Manage paper and supply inventory levels.
• Support cost control initiatives and operational efficiency targets.
• Track service metrics and KPIs (volume, turnaround time, quality).

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off