The Client Director is responsible for the operational and financial health of highly visible clients, and provide solutions for all client, site management and staff issues.
Requirements
- Responsible for both the operational and financial health of highly visible clients.
- Establish and maintain accountability with all leaders in their organization.
- Main point of contact/liaison between SPS and highly influential clients.
- Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward.
- Interface with SPS executive leadership on key decisions.
- Solutions all client, site management and site staffer issues.
- Effectively coach/train/mentor subordinate leaders to ensure succession plans.
- Standardize policies and procedures including statistical monthly reporting and benchmarks.
- Coordinate, implement and oversee any special projects specific to the client/operation.
- Maintain communication with the COO regarding the operation.
- Assist with employee relations concerned, and make determinations with other appropriate parties (such as Human Resources) on performance management issues.
- May conduct contract renewal negotiations in partnership with Sales.
- Coordinate and handle vendor negotiations.
- Manage site proformas in terms of hours, gross margin spread, profitability and growth.
- Lead account reviews with clients.
- Background in managing a large people organization/region employees.
- Proven ability to thrive in high growth environments.
- Strategically plans and executes key business objectives.
- A direct or relatable background to Managed Services (i.e. Worked for a Vendor/Service Provider or BPO organization).
- Industry Specific Expertise: Mass Mail Processing/Shipping/Receiving, Document Printing/Scanning, Warehouse Management, Records Management.
- Driven by implementing efficiency, technology, and process improvement.
- Has strategic vision and able to execute a plan to success.
- Ability to interact effectively and build strong relationships with C-level and highly influential clients.
- Expertise diffusing and creating solutions to client service matters.
- Technology- Has a strong understanding of technology utilized in managed services, embraces, and implements technology and efficiency where possible.
- Executive level communication skills- Has highly developed skills presenting to clients, preparing presentations, and leading teams to success!
- Highly developed people skills with expertise in creating a top tier work environment where employees are highly engaged.
Benefits
- Medical, Dental, Vision
- HCFSA, DCFSA, HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identity Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
