Mailroom Associate
SPS-North AmericaNew York, New York, United States
Posted March 30, 2026
34000 - 34000 USD
About the Company
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
Job Description
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.
Requirements
- 5-star customer service to all employees
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
- Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine
- Maintains records of receipt, mailing dates, and other required information
- Manages outgoing mail/package transactions
- Performs duties associated with shipping and receiving of materials
- Notifies employees upon receipt of inbound deliveries
- Distributes mail/packages to company personnel
- Acts as point of contact for company personnel on mail/package inquiries
- Submit work orders for certain requests
- Maintains the Business Service Center area in a neat and orderly fashion
- Monitors level of office supplies on the floor and replenishing and orders accordingly
- Proactively seeks out additional work during downtime
- Builds professional relationships with customers and other teams
- Maintains professionalism and composure when interacting with all employees
- Trains back-up and providing guidance on policies and procedures
- Determines what additional support is needed when handling sensitive inquiries
- Provides exceptional customer service to client
- Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off