Service Delivery Director

The Service Delivery Director is responsible for leading client relationship management and service delivery for document and mail processing operations. This role serves as the primary liaison between clients and internal operational teams, ensuring service level commitments, quality standards, compliance requirements, and client expectations are consistently achieved.

Requirements

• 7+ years of experience in document processing, remittance processing, mail operations, banking operations, or financial services.
• 3+ years of leadership or management experience in client services and/or operations.
• Strong knowledge of document operations, payment processing workflows, operational controls, and service delivery management.
• Excellent communication, presentation, and problem-solving skills.
• Strong analytical and organizational abilities with attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, operational reporting tools, and workflow systems.

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identity Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off