Director of Operations – Services Delivery

We are seeking a results-driven Director of Operations to lead service delivery in a technical, labor-intensive operating environment. The ideal candidate brings a strong balance of operational leadership, workforce management expertise, Lean and continuous improvement practices, and advanced analytical capability to improve service quality, productivity, cost performance, and customer outcomes.

Requirements

• Bachelor’s degree in Operations Management, Business, Engineering, Supply Chain, Industrial Engineering, or a related field
• 8+ years of progressive operations leadership experience
• Demonstrated success leading workforce management functions
• Strong working knowledge of Lean, continuous improvement, Kaizen, standard work, visual management, and root cause problem solving
• Proven experience using data, metrics, and dashboards to manage performance and drive operational decisions
• Experience leading managers and frontline teams in fast-paced environments with variable volumes, strict service levels, and high quality expectations
• Strong financial and business acumen, including budgeting, cost control, and resource planning
• Excellent communication, stakeholder management, and cross-functional collaboration skills

Benefits

• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identify Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance, EAP
• Short Term Disability, Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off