Senior Strategic Customer Success Manager

The Senior Strategic Customer Success Manager is responsible for owning the customer lifecycle for a portfolio of strategic accounts, building strong relationships, and ensuring measurable business outcomes.

Requirements

• Bachelors degree in Sales or equivalent professional experience
• 35 years of progressive experience in customer success, sales, consulting, or technical enablement
• Strong background working with Gainsight and Salesforce
• Experience implementing new processes within customer success functions
• Proven ability to build executive-level relationships and drive adoption within enterprise accounts
• Understanding of SaaS environments, including license management, onboarding, training, and success measurement
• Excellent communication, customer service, and presentation skills
• Experience in workforce development, skills-based learning, or EdTech
• Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment

Benefits

• Competitive compensation
• Medical coverage
• Unlimited PTO
• Summer Fridays
• Wellness reimbursements
• Professional development funds