Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to own the end-to-end post-sales journey for our most strategic accounts, ensuring they see our product as an essential part of their business success.

Requirements

• Manage an assigned and growing portfolio of high touch enterprise accounts
• Build positive relationships with clients, while becoming a trusted AI Solutions advisor
• Act as the central point of contact and handle customers’ individual needs
• Resolve conflicts and provide solutions to customers in a timely manner
• Identify and create growth opportunities within the assigned book of business
• Expand STAN’s Suite of AI tools across property management firms full portfolios
• Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations
• Set and track account targets, aligned with company and Customer Success objectives
• Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving
• Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences
• Become the internal voice of the customer at STAN, driving our client's needs forward
• Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans

Benefits

• Comprehensive health, dental, and specialist benefits
• Company Macbook
• Free parking and shuttle service to the office
• Extra PTO during occasional US holidays
• Company events, in-office restaurant, and building-wide perks
• Unlimited ping pong and espresso!