We are looking for a Senior Customer Success Manager to own the end-to-end post-sales journey for our most strategic accounts, ensuring they see our product as an essential part of their business success.
Requirements
- Manage an assigned and growing portfolio of high touch enterprise accounts
- Build positive relationships with clients, while becoming a trusted AI Solutions advisor
- Act as the central point of contact and handle customers’ individual needs
- Resolve conflicts and provide solutions to customers in a timely manner
- Identify and create growth opportunities within the assigned book of business
- Expand STAN’s Suite of AI tools across property management firms full portfolios
- Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations
- Set and track account targets, aligned with company and Customer Success objectives
- Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving
- Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences
- Become the internal voice of the customer at STAN, driving our client's needs forward
- Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans
Benefits
- Comprehensive health, dental, and specialist benefits
- Company Macbook
- Free parking and shuttle service to the office
- Extra PTO during occasional US holidays
- Company events, in-office restaurant, and building-wide perks
- Unlimited ping pong and espresso!