Associate Manager

The Associate Manager will assist the Manager in daily operations to achieve service quality by meeting/exceeding service standards and achieving zero defect for Cash Management Operations. The role will also involve managing teams, innovating processes, and collaborating across the network to accelerate new generations of leaders and digitize processes.

Requirements

• Strategy: Manage teams to build stronger relationships with clients and customers, and to innovate and digitize processes.
• Business: Maintain close working relationships with customers to ensure prompt escalation and action on service issues.
• Processes: Ensure continuous improvement in timeliness and accuracy standards, and compliance with all applicable rules and regulations.
• People & Talent: Lead through example, build an appropriate culture and values, and provide ongoing training and development.
• Risk Management: Proactively monitor and manage operational risks, system risks, and channel risks.
• Governance: Provide oversight to ensure compliance with highest standards of regulatory and business conduct.
• Regulatory & Business Conduct: Display exemplary conduct, adhere to Group's values and Code of Conduct, and identify and escalate risk, conduct, and compliance matters.

Benefits

• Competitive salary
• Benefits to support mental, physical, financial, and social wellbeing
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
• Flexible working options based around home and office locations
• Proactive wellbeing support through Unmind platform
• Continuous learning culture to support growth
• Inclusive and values-driven organisation