Director - Affluent Relations

Director - Affluent Relations is responsible for servicing walk-in customers, maximizing sales performance, and generating new business through sales promotions and presentations. The role also involves ensuring high-level customer service, compliance with internal and external guidelines, and adherence to bank policies and procedures.

Requirements

• Maximize sales performance to achieve given revenue targets through liability products, wealth management products, and asset-related products
• Generate new business via sales promotions, out-marketing calls, and presentations
• Participate actively in branch sales planning to generate action plans for meeting targets
• Ensure high-level customer service in the Branch
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Ensure transactions are processed with a high level of accuracy and commitment to satisfy customer needs
• Monitor customer satisfaction survey ratings, net promoter score, or any other survey/feedback ratings taken from customers and ensure continuous improvement
• Take responsibility for general reconciliation and control activities
• Find ways to improve operational efficiency and control costs to meet cost budgets
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Manage growth and attrition of the base, facilitate customer up-streaming, and improve product per customer
• Ensure full awareness of all policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention

Benefits

• Competitive salary
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
• Flexible working options
• Proactive wellbeing support
• Continuous learning culture
• Being part of an inclusive and values-driven organisation