Officer

The Officer will ensure the efficiency and effectiveness of the process, complete work tasks within the SLA, and communicate with stakeholders for process enhancement or changes. The role also involves ensuring compliance with all laid down rules, regulations, policies, and procedures, and displaying exemplary conduct and living by the Group’s Values and Code of Conduct.

Requirements

• To attend & support the testing for different projects or system changes.
• Assist the Team Manager to enhance, streamline, develop and implement the operation process/ procedures after the review & identity any process gap through quality check and regular monitor.
• Assist the Team Manager to monitor both onshore and offshore team performance that all the processes required to be followed according to the respective DOI and a good quality of work to be delivered & completed within the agreed SLA.
• Handle internal and external customer inquiries/ complaints independently and escalate to Team Head timely.
• Assist in preparing and consolidating the relevant data reports to Line Manager/ Team Head/ Management.
• Courageous to recommend if any process improvement needed in effectiveness & productivity.
• Support the Team Manager to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
• To conduct investigation, provide findings/ solutions/ remediation & improvement plan and ensure the timely reporting/ escalation to Team Head, respective risk team/ 2nd line/ stakeholder once the potential risk identified.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

Benefits

• Competitive salary
• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits
• Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
• Flexible working options
• Proactive wellbeing support through Unmind and Employee Assistance Programme
• Continuous learning culture
• Inclusive and values-driven organisation