Head of Agency Success & Operations

The Minnesota Star Tribune is seeking a dynamic leader to serve as the Head of Agency Success & Operations, leading revenue goals with operational execution and driving agency growth while upholding the mission and impact of local journalism.

Requirements

• Model and guide the team in balancing ambitious sales with operational feasibility.
• Own and evolve measurement frameworks that clearly demonstrate impact.
• Lead revenue attribution efforts to ensure every client investment is tracked, validated, and translated into compelling success stories.
• Design and refine the agency's operating cadence.
• Optimize workflows, improve hand-offs, and ensure scalability while maintaining precision and a high-touch client experience.
• Foster a unified language between sales and operations teams.
• Coach team members to view execution as a creative discipline and strategy as grounded in technical excellence.

Benefits

• Commuting subsidy
• Medical, dental, and vision insurance
• Wellness program with financial incentives
• Generous paid time off
• Flexible holidays
• One volunteer day
• Two wellness days
• 401(k) with company match
• Paid parental and caregiving leave
• Hybrid work arrangements
• Tuition reimbursement
• Employee assistance program
• Pet insurance
• Flexible spending accounts
• Health savings accounts