ITSM Manager

We are seeking a highly skilled and motivated ITSM Manager to lead and evolve our IT Service Management (ITSM) capabilities within the infrastructure department.

Requirements

• Bachelor’s degree in computer science, Information Systems, or related field.
• 5+ years of experience and proven expertise in ITSM platforms such as ServiceNow, BMC Helix, Freshworks, or equivalent.
• Strong understanding of ITIL framework, especially Configuration, Change, Incident Management and Asset Management (Hardware and Software)
• Experience managing and maintaining CMDB in a complex infrastructure environment.
• Familiarity with infrastructure technologies (servers, networks, cloud platforms, etc.).
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work independently and lead cross-functional initiatives.
• Experience in deploying and managing an ITSM Platform for a Global Organization.

Benefits

• First class training and development opportunities
• Equal opportunity employer
• Growing and inclusive environment