Customer Success Manager

StarRez is seeking a Customer Success Manager to serve as the primary point of contact for customers, helping them navigate their StarRez journey with confidence. The role involves developing strong relationships with customers, analyzing customer usage metrics, and providing guidance on maximizing their use of StarRez solutions.

Requirements

• Bachelor's degree preferred or 6+ years equivalent relevant professional experience
• Experience working in a customer facing technical support role
• 3+ years of experience utilizing StarRez, THD, or Mercury software OR are a current StarRez employee
• 3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

Benefits

• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members