Post Production Support Specialist, Charles River Development, Assistant Vice President

The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. They define new client requirements, configure and tune the application to the client’s business and technical needs, train users, test workflows and resolve issues. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor.

Requirements

• Define new client requirements
• Configure and tune the application to the client’s business and technical needs
• Train users
• Test workflows and resolve issues
• Liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration
• Gather requirements for new asset classes, security types and/or business line
• Document requirements
• Works with Professional Services team to assign dedicated resources to accomplish deliverables
• Contribute to software quality by clearly communicating defects to Client Support and Product Management
• Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes
• Identify errors and mistakes in documentation and suggest corrections and improvements

Benefits

• Generous medical care
• Insurance
• Savings plans
• Flexible Work Program
• Development programs
• Educational support
• Paid volunteer days
• Matching gift program
• Access to employee networks