Senior Information Technology Support Analyst

Seeking an experienced Senior Technology Support Analyst to join a busy IT function, providing high-quality 1st and 2nd line support, guidance, and mentoring to junior team members in a Microsoft-focused environment.

Requirements

• Previous experience in an IT Support or Service Desk role (minimum 2 years)
• Strong knowledge of Microsoft Windows environments
• Experience supporting Microsoft 365 applications and services
• Exposure to cloud platforms such as Microsoft Azure
• Experience working with end-user hardware and device support
• Strong troubleshooting and problem-solving skills
• Familiarity with structured IT service processes (e.g. ITIL)

Benefits

• Competitive salary
• Hybrid working arrangement
• Flexibility to work remotely
• Opportunity for occasional site visits
• Additional benefits likely to include company matching pension scheme, health insurance, and flexible working hours