Customer Service Representative III

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Pensacola, FL. The ideal candidate will have strong customer service skills, experience in responding to requests for information in a timely manner, and knowledge of CRM systems. As a Customer Service Representative, you will act as the first step in a multi-tiered support to Military Sailors and their families, investigating and resolving customer inquiries via phone, e-fax, email, chat, and other communications channels.

Requirements

• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required