Customer Service Representative III

We are looking for a Customer Service Representative to assist Navy Sailors and their families. The representative will investigate and resolve customer inquiries via various communication channels, utilize software applications, and receive training on military programs and applications.

Requirements

• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required

Benefits

• 24/7/365 Flexibility
• Compensation: $24.89- $29/hour (Depending on Benefit Selection)