Customer Service Representative III
Strategic Data SystemsVirginia, United States
Posted January 4, 2023
42880 - 51100 USD
Full Time
About the Company
Strategic Data Systems (SDS), established in 1997, specializes in delivering comprehensive IT services including networking, software development, database administration, and security solutions to U.S. Department of Defense organizations, federal agencies, and commercial companies. With a strong focus on customer satisfaction, SDS is renowned for its exceptional service and responsiveness, making it a trusted partner in the industry.
Job Description
Customer Service Representative needed for 24/7/365 flexibility, assisting Military Sailors and their families, with strong customer service skills and DOD Secret Security Clearance Eligibility.
Requirements
- DOD Secret Security Clearance Eligible
- Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
- Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
- Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
- Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
- Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- The ability to type at least 30 WPM
Benefits
- 24/7/365 Flexibility