IT Help Desk Technician
Stratix Systems, Inc.Pennsylvania, United States
Posted October 13, 2025
Full Time
About the Company
Stratix Systems, Inc. is a long‑established IT services provider headquartered in Wyomissing, PA, offering comprehensive IT consulting, help desk, and systems engineering solutions to small and medium‑sized businesses across multiple industries.
Job Description
Stratix Systems is seeking an entry-level IT Help Desk Technician to join their team. The role involves providing remote technical support to commercial and proprietary clients, troubleshooting issues, and ensuring customer satisfaction. The position requires excellent communication and problem-solving skills.
Requirements
- Provide comprehensive remote technical support to Stratix clients
- Troubleshoot and resolve issues
- Create and submit call logs using ConnectWise
- Maintain technical proficiency in applications
- Liaise with internal departments for resolution
