Operations Associate, Support as a Service

Stripe is looking for an Operations Associate to join its Support as a Service team. The role involves troubleshooting user issues, analyzing processes, and improving user experience. The team is responsible for designing, implementing, and growing Stripe's operations for the next decade.

Requirements

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow