Operations Specialist, Product Support

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

Requirements

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Benefits

• Opportunity to learn about technical products and processes
• Organized, self-starter with passion for finding solutions to user’s challenges
• Process-oriented mindset and ability to get things done
• Ability to prioritize and enjoy working in a quick-moving environment
• Willing to periodically work a weekend day for which you will receive a weekday off