CALL CENTER OPERATOR

We’re looking for a Call Center Operator to schedule appointments, assist patients, and support providers. The ideal candidate is comfortable using multi-line phone systems, bilingual (English/Spanish) preferred, and computer literate. They will answer calls, schedule appointments, and provide personalized support to patients and providers.

Requirements

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance

Benefits

• 2 weeks PTO
• 10 paid holidays
• Sick time
• Medical (HSA/FSA)
• Dental
• Vision
• Life
• Short- & long-term disability
• 403(b) retirement plan