You'll be encouraged, empowered and challenged to be your best self in a dynamic team. You'll provide superior customer service by meeting monitored productivity and quality objectives, and contribute to a positive and motivated environment within the team.
Requirements
- 1 year of call center experience in inbound calls
- Previous BPO work experience in Healthcare/Insurance (Preferred)
- Fluency in English speaking and writing
- Ability to handle 3 concurrent chats with customers
- Good written communication skills
- Ability to effectively promote Sun Life products and services
- Customer Centric approach
- Ability to discover, analyze and solve problems
- Empathy, self-awareness and emotional control
- Good listening skills
- Positive attitude
- Value open and honest feedback
- Strong team player
- Multitasking skills in a fast paced environment
- Superior customer service skills
- Adaptability to change
- Stress handling skills
- Attention to detail
- Proficient Windows knowledge
- Proficient keyboarding skills