Client Care Representative I - Career Fair

You'll be encouraged, empowered and challenged to be your best self in a dynamic team. You'll provide superior customer service by meeting monitored productivity and quality objectives, and contribute to a positive and motivated environment within the team.

Requirements

• 1 year of call center experience in inbound calls
• Previous BPO work experience in Healthcare/Insurance (Preferred)
• Fluency in English speaking and writing
• Ability to handle 3 concurrent chats with customers
• Good written communication skills
• Ability to effectively promote Sun Life products and services
• Customer Centric approach
• Ability to discover, analyze and solve problems
• Empathy, self-awareness and emotional control
• Good listening skills
• Positive attitude
• Value open and honest feedback
• Strong team player
• Multitasking skills in a fast paced environment
• Superior customer service skills
• Adaptability to change
• Stress handling skills
• Attention to detail
• Proficient Windows knowledge
• Proficient keyboarding skills