Senior Customer Success Manager

Senior Customer Success Manager who will act as the quarterback for their accounts, leading communication, managing relationships, and ensuring every customer gets maximum value from our platform.

Requirements

• 5+ years in Customer Success, Account Management, or Consulting (SaaS or healthcare tech experience strongly preferred)
• Excellent problem-solving skills, with the ability to bridge technical and non-technical conversations
• Strong communicator and relationship builder - professional, proactive, and focused on long-term trust
• Proven experience managing multiple accounts and balancing proactive engagement with responsive support
• Demonstrated quantitative and analytical skills, with proficiency in SQL, Python, Looker, or similar data analysis and visualization tools
• Commercially minded, with experience driving renewals, upsells, or account expansion strategies
• Analytical and structured - skilled at using data and insight to guide action
• Light technical aptitude; comfortable understanding integrations, workflows, and platform behavior

Benefits

• Competitive compensation
• Equity
• Benefits