(fluent English) Customer Support Consultant, crypto (Future Openings, remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies. We are expanding our talent bench of skilled Customer Support Consultants and seeking a proactive Support Specialist to deliver outstanding customer support in crypto trading via live chat and email.

Requirements

• Deliver outstanding customer support in crypto trading via live chat and email
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company's trading platform and general market conditions
• Understand customers' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements