Consultant - Customer Service
SutherlandPopayán, Cauca, Colombia
Posted May 4, 2026
Full Time
About the Company
Sutherland is a global leader in business and digital transformation, offering a wide range of services including IT, technology, healthcare, banking, insurance, travel, telecom, and more. With over 200 patented inventions across AI and other critical technologies, Sutherland drives digital transformation through advanced products and platforms, delivering measurable results to iconic brands worldwide. The company's unique value proposition lies in its seamless 'as a service' model, combining human expertise with artificial intelligence for transformative outcomes.
Job Description
Sutherland is a company that provides digital transformation and business process excellence through market-leading technology. Customer Service Consultants respond to customer inquiries, guide potential borrowers through the loan application process, and maintain accurate records of customer interactions.
Requirements
- High school diploma or equivalent; Associate's degree preferred
- 1 year of customer service experience, preferably in financial services
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite and ability to learn proprietary software
- Detail-oriented with excellent problem-solving abilities
- Experience with CRM systems (Salesforce) and multi-line phone systems