Customer Service Agent

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics. We deliver innovative technologies and business process excellence, creating unique value propositions for our clients. This role is a full-time on-site Customer Service Specialist position in Alexandria, responsible for delivering exceptional customer support and resolving issues.

Requirements

• Fluency in English (B2/C1 level)
• Strong skills in Customer Service & Customer Support
• Proven ability to enhance Customer Satisfaction & Customer Experience
• Problem-solving, active listening, & attention to detail
• Experience in a customer-facing role and familiarity with CRM tools
• Flexibility with night & overnight shifts