Customer Service Agent

We are a global leader specializing in AI, automation, cloud engineering, and advanced analytics. We deliver innovative technologies and business process excellence, creating unique value propositions for our clients. We are looking for a Customer Service Specialist to deliver exceptional customer support, address inquiries, resolve issues, and maintain high levels of customer satisfaction.

Requirements

• Fluency in English (B2/C1 level)
• Strong skills in Customer Service & Customer Support
• Proven ability to enhance Customer Satisfaction & Customer Experience
• Problem-solving, active listening, & attention to detail
• Experience in a customer-facing role and familiarity with CRM tools
• Flexibility with night & overnight shifts
• Proficiency in professional phone etiquette & communication techniques