Customer service agent - Telecom
SutherlandAlexandria, Alexandria, Egypt
Posted January 27, 2026
Full Time
About the Company
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
Job Description
Customer service specialist responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction in a fast-paced environment.
Requirements
- Fluency in English
- Strong skills in Customer Service & Customer Support
- Ability to enhance Customer Satisfaction & Customer Experience
- Problem-solving, active listening, & attention to detail
- Flexibility with night & overnight shifts
Benefits
- AI-based solutions with patents
- Innovative technologies
- Business process excellence
- Seamless 'as-a-service' model
- Rapid innovation
- Sustainable business growth