Customer service Representative

Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics, delivering innovative technologies and business process excellence to top-tier brands worldwide.

Requirements

• Fluency in English
• Strong skills in Customer Service & Customer Support
• Proven ability to enhance Customer Satisfaction & Customer Experience
• Problem-solving, active listening, & attention to detail
• Experience in a customer-facing role and familiarity with CRM tools
• Flexibility with night & overnight shifts
• Proficiency in professional phone etiquette & communication techniques