Customer Service Representative
SutherlandAlexandria, Alexandria, Egypt
Posted January 26, 2026
Full Time
About the Company
Sutherland is a global leader in business and digital transformation, offering a wide range of services including IT, technology, healthcare, banking, insurance, travel, telecom, and more. With over 200 patented inventions across AI and other critical technologies, Sutherland drives digital transformation through advanced products and platforms, delivering measurable results to iconic brands worldwide. The company's unique value proposition lies in its seamless 'as a service' model, combining human expertise with artificial intelligence for transformative outcomes.
Job Description
Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics, delivering innovative technologies and business process excellence for top-tier brands. We're seeking a Customer Service Specialist to deliver exceptional customer support and maintain high levels of customer satisfaction.
Requirements
- Fluency in English (B2/C1 level)
- Strong skills in Customer Service & Customer Support
- Proven ability to enhance Customer Satisfaction & Customer Experience
- Problem-solving, active listening, & attention to detail
- Experience in a customer-facing role and familiarity with CRM tools
- Flexibility with night & overnight shifts